Anti-discrimination policy

    Homeday Anti-Discrimination Policy

    Effective Date:22/04/2025

    At Homeday(Aroma Real estate private limited)we are committed to fostering a safe, respectful, and inclusive environment for all users — including customers, service providers, and employees. Discrimination of any kind goes against our values and policies, and we have zero tolerance for any form of unfair or unethical behavior.

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    1. Policy Statement

    Homeday strictly prohibits discrimination, harassment, or bias against individuals based on:
        •    Race
        •    Caste
        •    Religion or religious beliefs
        •    Gender identity or expression
        •    Sexual orientation
        •    Marital status
        •    Nationality
        •    Disability
        •    Age
        •    Economic background
        •    Language
        •    Profession
        •    Physical appearance
        •    Any other protected characteristic under Indian law

    This applies to all interactions on the Homeday platform, whether between customers and service providers, internal team members, or third-party partners.

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    2. Scope of the Policy

    This policy applies to:
        •    All users of the Homeday platform (customers and service providers)
        •    Employees and contractors working with or for Homeday
        •    Interactions that occur via the app, website, in-person service, customer support, or social platforms associated with Homeday

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    3. Expectations from Users and Service Providers

    Customers Must Not:
        •    Refuse service based on caste, religion, gender, or any protected attribute
        •    Use derogatory language or harass service providers
        •    Leave biased or harmful reviews targeting someone’s identity

    Service Providers Must Not:
        •    Deny service to a customer based on personal characteristics
        •    Treat customers unfairly or disrespectfully
        •    Use discriminatory language or behavior while performing services

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    4. Reporting Discrimination

    If you experience or witness discrimination while using Homeday, you are encouraged to report it immediately:
        •    Email for reporting: support@homedayservice.com
        •    All complaints are treated with confidentiality and seriousness.
        •    We aim to investigate and take appropriate action within 7 business days of receiving a complaint.

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    5. Disciplinary Actions

    If a user or service provider is found violating this policy, Homeday reserves the right to take one or more of the following actions:
        •    Warning or written notice
        •    Temporary suspension from the platform
        •    Permanent removal from the platform
        •    Legal action, if applicable

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    6. Commitment to Inclusion

    Homeday believes in empowering people from all backgrounds and promoting equity and opportunity for all. We actively train our team and service providers to maintain professionalism, inclusivity, and respectful behavior at every step.

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    7. Contact Us

    If you have any questions or suggestions regarding this Anti-Discrimination Policy, feel free to contact:

    Grievance Officer
    Name: Shams Kazmi
    Designation: Chief Operating Officer
    Email: info@homeday.co.in