Refund Policy

    Refund Policy - Homeday | Premium Home Services

    Refund Policy

    At Homeday, we prioritize your satisfaction with a transparent and hassle-free refund process.

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    Customer satisfaction

    Your Trust, Our Priority

    Our Promise

    Seamless Refund Experience

    Homeday, a division of Aroma Real Estate Private Limited, is committed to delivering exceptional home services, including maid services, health services, and home maintenance across Patna and Delhi NCR. If our services don’t meet your expectations, our refund policy ensures a fair and timely resolution.

    We process eligible refunds within 7-10 business days to your original payment method, ensuring transparency and trust.

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    How It Works

    Our Refund Process

    Follow these simple steps to request a refund with Homeday.

    1. Submit Your Request

    Contact us at support@homedayservice.com or call +919220350730 within 7 days of service delivery.

    2. Request Verification

    Our team reviews your request and verifies eligibility within 2-3 business days based on our refund criteria.

    3. Receive Your Refund

    Approved refunds are processed to your original payment method within 7-10 business days.

    Refund Criteria

    Eligibility for Refunds

    Understand when you can request a refund and what cases are not eligible.

    Eligible for Refunds

    • Service not delivered as per the agreed scope or quality standards.
    • Cancellations requested at least 24 hours before the scheduled service time.
    • Professional failed to arrive or complete the service as booked.

    Not Eligible for Refunds

    • Refund requests made after 7 days of service delivery.
    • Cancellations within 24 hours of the scheduled service time.
    • Issues due to customer-provided materials or incorrect booking details.
    Common Questions

    Refund FAQs

    Find answers to frequently asked questions about our refund process.

    To request a refund, contact our support team at support@homedayservice.com or call +919220350730 within 7 days of service delivery. Provide your booking details, and our team will guide you through the process.

    Once your refund request is approved, we process the refund to your original payment method within 7-10 business days. Verification typically takes 2-3 business days.

    Yes, you can cancel a booking and request a refund if the cancellation is made at least 24 hours before the scheduled service time. Contact us at support@homedayservice.com to initiate the process.

    If the service doesn’t meet the agreed standards, you’re eligible for a refund. Please reach out within 7 days of service delivery with details of the issue, and we’ll review your request promptly.

    Have Questions About Refunds?

    Our dedicated support team is available to assist with any refund or service-related inquiries.

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