Privacy policy
Effective Date: 22/04/2025
Last Updated: 22/04/2025
At Homeday, a service operated under Aroma Real Estate, we value your trust. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our mobile application, website, or services. Please read this policy carefully to understand your rights and our practices regarding your information.
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1. About Homeday
Homeday is a digital platform that connects users with service professionals across various categories, including maid services, healthcare professionals, electricians, plumbers, fitness experts, and more. The platform is currently operational in Delhi NCR and Patna, with expansion plans across India.
This privacy policy applies to:
• Users (customers seeking services)
• Partners/agents/service providers using the Homeday platform
• Visitors of our website or app
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2. Information We Collect
We collect information to deliver services efficiently and improve user experience. We may collect the following types of information:
A. Personal Identifiable Information (PII)
• Full Name
• Mobile Number
• Email Address
• Postal Address
• Profile Photo
• Gender, Age (only if necessary for health/wellness services)
• Government-issued ID (Aadhaar, PAN, etc.) for service provider verification
B. Device & Technical Information
• IP address
• Device type, operating system, browser type
• App version, device tokens (for notifications)
• Login timestamps and activity logs
C. Location Data
• Real-time GPS location (only when you allow location access)
• Approximate area (used for showing nearby services)
D. Financial & Transactional Data
• Service order details and history
• Mode of payment, transaction ID
• Billing and invoice data
Note: We do not store any card or banking details. All transactions are processed via secure third-party payment gateways like Razorpay.
E. Communication Data
• Feedback, queries, reviews, and ratings
• Communication history with customer care or service providers
• OTPs and verification messages
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3. How We Use Your Data
We process your information for:
• Account creation and management
• Booking, scheduling, and managing services
• Matching users with appropriate service providers
• Sending confirmations, alerts, OTPs, and promotions
• Processing payments and generating invoices
• Verifying identities of service partners
• Conducting background checks (for providers)
• Providing customer support and resolving disputes
• Improving app performance and user experience
• Conducting surveys and collecting feedback
• Complying with legal and regulatory obligations
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4. Legal Basis for Data Processing
We collect and process your information based on:
• Your explicit consent
• The need to perform our contractual obligations
• Our legitimate business interests
• Compliance with legal obligations
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5. Sharing & Disclosure of Data
We do not sell or rent your personal data.
We may share your data only with:
• Verified service providers, for booking and location tracking
• Payment gateways, for transaction processing
• SMS/email gateways, to send OTPs and alerts
• Cloud storage providers, for secure data storage
• Legal authorities, when required by law
• Analytics and technical vendors, for service optimization
All third-party processors are contractually obligated to handle your data securely and only for specified purposes.
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6. Data Storage & Retention
Your personal data is stored on secure servers located within India or in compliance with applicable data storage laws.
We retain your data:
• For as long as your account is active
• For internal auditing and legal compliance
• For analytics, unless you request deletion
When data is no longer needed, we delete it using secure methods.
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7. Security of Your Information
We implement industry-standard security measures, including:
• End-to-end encryption for sensitive data
• Role-based access controls
• Two-factor authentication for admin access
• Regular vulnerability scans and audits
• Secure HTTPS encryption on website and app
Despite best efforts, no method of transmission over the Internet is 100% secure. You are responsible for keeping your login credentials confidential.
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8. Your Rights as a User
As per Indian IT laws and global privacy norms, you have the right to:
• Access your personal data
• Correct or update your information
• Withdraw consent at any time
• Request deletion of your account and data
• Object to certain types of data processing
• Receive a copy of your data in a portable format (on request)
To exercise your rights, email us at: support@homedayservice.com
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9. Cookies & Tracking Technologies
Our website may use cookies, web beacons, and similar tools for:
• Analytics and traffic monitoring
• Session management
• Personalization of content
You may refuse or delete cookies through your browser settings, but this may affect site functionality.
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10. Account Deletion & Data Erasure
You may request permanent deletion of your account and associated data by contacting:
Email: support@homedayservice.com
Upon verification, we will erase your data within 7 working days, unless required by law to retain certain records (e.g., for tax or dispute resolution).
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11. Grievance Redressal
In compliance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:
Grievance Officer: Mr. Shams Kazmi
Designation: Chief Operating Officer
Email: info@homeday.co.in
Grievances will be acknowledged within 48 hours and resolved within 15 working days.
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12. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect data from minors. If found, such data will be deleted immediately.
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13. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please read their policies before sharing your information.
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14. Policy Updates
We reserve the right to update this Privacy Policy at any time. Any material changes will be posted on our website/app with an updated effective date. Continued use of the services after changes implies acceptance.
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15. Contact Us
For questions, concerns, or feedback about this policy:
Homeday (Under Aroma Real Estate)
Website: www.homeday.co.in
Customer Support: support@homedayservice.com
Grievance Officer: info@homeday.co.in